Terms of service
OVERVIEW
Welcome to LØ! The terms “we”, “us” and “our” refer to LØ. LØ operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). LØ is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with any policies referenced herein (these “Terms and Conditions” or “Terms”), describe your rights and responsibilities when using the Services.
Please read these Terms carefully, as they contain important information regarding your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree to these Terms or the Privacy Policy, you may not access or use the Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or country of residence, and that you have given us your consent to allow any minor dependents to use the Services on devices owned, purchased, or managed by you.
To use the Services, including browsing our online store or purchasing products or services, you may be asked to provide certain information such as your email address and billing, payment, and shipping details. You represent and warrant that all information you provide is accurate, current, and complete, and that you have the legal right to provide such information.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 – OUR PRODUCTS
We strive to display our products and services as accurately as possible in our online store. However, colors and product appearance may vary depending on your device, display settings, and configuration.
We do not guarantee that the appearance or quality of any product or service purchased will meet your expectations or exactly match the images displayed in our online store.
All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and to limit quantities on a case-by-case basis.
SECTION 3 – ORDERS
By placing an order, you submit an offer to purchase. LØ reserves the right to accept or decline any order at our sole discretion for any reason. Your order is not considered accepted until confirmed by LØ. Payment must be successfully processed before an order is accepted. Please review your order carefully before submitting it, as cancellation requests may not be possible once the order has been accepted. If we are unable to accept, modify, or cancel an order, we will attempt to notify you using the contact information provided during checkout.
Due to the made-to-order nature of our products, returns, exchanges, and refunds are only accepted in cases where an item arrives damaged, defective, or incorrect. We do not accept returns or exchanges for incorrect size selection, change of mind, personal preference, or orders placed by mistake.
You represent and warrant that purchases are intended for personal or household use only and not for commercial resale or export.
SECTION 4 – PRICING AND BILLING
Prices, discounts, and promotions may change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be stated in the order confirmation email. Unless otherwise stated, prices do not include taxes, shipping fees, customs duties, or import charges.
Prices displayed in our online store may differ from prices offered elsewhere. Promotional offers may be subject to separate terms which will prevail in the event of any conflict with these Terms.
You agree to provide current, complete, and accurate purchase and account information for all transactions. You also agree to promptly update your account and payment information as necessary.
You represent and warrant that:
(i) any payment information provided is accurate and complete;
(ii) you are authorized to use the payment method provided;
(iii) charges incurred will be honored by your payment provider; and
(iv) you will pay all charges incurred, including shipping fees and applicable taxes.
SECTION 5 – SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays. Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs processing, or circumstances beyond our control.
Ownership and risk of loss transfer to you once the products have been handed over to the shipping carrier.
SECTION 6 – INTELLECTUAL PROPERTY
All content included within the Services, including but not limited to trademarks, logos, text, graphics, images, videos, product reviews, and overall design, is the property of LØ or its licensors and is protected under applicable intellectual property laws.
These Terms permit you to use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, publish, store, transmit, or exploit any content without prior written permission from LØ.
All rights not expressly granted are reserved by LØ.
The names, logos, product names, service names, designs, and slogans of LØ are trademarks of LØ or its affiliates. Shopify trademarks remain the property of Shopify.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools that we neither monitor nor control.
Your use of such tools is entirely at your own risk and discretion. We provide access to these tools “as is” and “as available” without warranties of any kind.
We reserve the right to introduce new features and services at any time, which will also be subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain materials or links to third-party websites. We are not responsible for examining or evaluating third-party content or websites and assume no liability for them.
Any use of third-party websites is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
LØ is powered by Shopify, which enables us to provide the Services. However, all purchases are made directly between you and LØ.
By using the Services, you acknowledge that Shopify is not responsible for any aspect of transactions between you and LØ, including product-related claims, damages, or disputes.
SECTION 10 – PRIVACY POLICY
All personal information collected through the Services is governed by our Privacy Policy [LINK].
As our store is hosted by Shopify, Shopify may also collect and process certain personal information in accordance with Shopify’s Privacy Policy.
SECTION 11 – FEEDBACK
Any suggestions, ideas, reviews, feedback, or submissions you provide may be used by us without restriction or compensation.
You confirm that your submissions do not violate the rights of any third party or contain unlawful, abusive, or harmful material.
SECTION 12 – ERRORS AND INACCURACIES
Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping fees, or availability.
We reserve the right to correct such errors and to modify or cancel orders if necessary.
SECTION 13 – PROHIBITED USES
You may not use the Services for unlawful purposes or violate any laws, intellectual property rights, or these Terms.
You agree not to engage in harmful, abusive, fraudulent, spam-related, or malicious activities while using the Services.
We reserve the right to terminate access to the Services for violations of these Terms.
SECTION 14 – TERMINATION
We may terminate or suspend your access to the Services at any time without notice.
Any obligations or liabilities incurred before termination will survive termination.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” and “as available” without warranties of any kind, express or implied.
We do not guarantee uninterrupted, secure, or error-free operation of the Services.
SECTION 16 – LIMITATION OF LIABILITY
To the maximum extent permitted by law, LØ shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of the Services or purchased products.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless LØ, Shopify, and their affiliates from any claims arising from your breach of these Terms or misuse of the Services.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions will remain valid and enforceable.
SECTION 19 – ENTIRE AGREEMENT
These Terms, together with any policies posted on the website, constitute the entire agreement between you and LØ.
SECTION 20 – ASSIGNMENT
You may not assign or transfer these Terms without prior written consent from LØ.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws applicable in the country where LØ is headquartered.
SECTION 22 – HEADINGS
Headings are included for convenience only and do not affect interpretation.
SECTION 23 – CHANGES TO THESE TERMS
We reserve the right to update or modify these Terms at any time by posting changes on this website.
Continued use of the Services following any changes constitutes acceptance of those changes.
SECTION 24 – CONTACT INFORMATION
Questions regarding these Terms should be sent to:
Janina Laszlo
Alpspitzstr. 2
82211 Breitbrunn
Germany
+49 176 60022730
VAT ID: DE263001283